Why Do I Need Remote or Managed Support?
Our on-site & remote IT support contract gives you peace of mind and removes wasted business time, all at a fixed monthly price. We will manage your day-to-day IT needs without the hassle and expense of running an in-house IT department.
Managed Remote Support
Remote support leverages remote access (or remote desktop) software to give the technician instant access to the remote device from anywhere, at any time. This means that they can provide remote assistance without having to travel to the device.
Most remote support companies offer a variety of options that can help you to select the services you need at a price you can afford. If you’re not even entirely sure what you need, you can set up a consultation. This way your preferred remote support vendor can assess your business needs and offer advice on how to proceed with setting up or improving infrastructure, as well as obtaining necessary services within your budget.
Access to Trained Professionals
You may not be able to afford to hire the most qualified professionals full-time, but your remote services provider can. With an affordable service contract, you can gain access to the expert services you want without the price tag attached to on-site staffing.
Reduced Risk of Exposure
Computer security is a major concern for modern business owners, what with data breaches making the headlines with increasing frequency. Not only do you have to comply with federal, state, local, and industry-related privacy laws, but you want to maintain good relationships with clients by protecting the sensitive data they entrust to you.
You might not see how remote technical support can increase productivity, but when you have professionals keeping your software and firmware up-to-date, your employees can focus on the jobs they were hired for rather than tackling tech support tasks. In addition, when systems are running at peak efficiency, your staff can be more productive.
Peace of Mind
Knowing you have immediate support should you face any technical snafus can reduce stress and allow you to focus on more important tasks like growing your business.
Managed Service Provider
The organization starts to look for help, so they can minimize downtime. They discuss the possibility of leveraging a managed service provider (MSP) to supplement their day to day needs and free up their internal resources to focus on more strategic projects.
Gain a Reliable Point of Contact
When you partner with an MSP, rather than work with a rotating cast of characters, you’ll get a dedicated team that knows your company and your business solutions inside and out, led by a single customer success manager (CSM). Your CSM will act as a reliable, single point of contact who can serve as a middleman between you and your vendors and triage any issue on your behalf.
Is it Cost-Effective?
Yes! Managed IT services allow organizations to focus on core projects and strategic initiatives, instead of the day-to-day operations. This saves money in the long run, and additionally, many managed services cost less than other traditional services and staff.
What Makes Organizations Switch?
Over the last several years, organizations have become more familiar with managed services and are turning to them for management of certain IT functions, particularly email hosting, storage, backup and recovery, and network monitoring.
Avoid Expensive Downtime
Another one of the benefits of managed services is that rather than sit and wait for something to go wrong, Managed Service Providers take a proactive approach to maintenance. Managed Service Providers use remote monitoring and management to identify, diagnose, and troubleshoot potential problems before they ever have a chance to become an issue.
Scale up or Down as Needed
As your technology needs evolve over time, you’ll need to scale your system either up or down to accommodate them. Managed Service Providers can respond to changes in demand in real time, so you never have to worry about system downtime.