Managed Support & Remote Support
SLA Contracts

Managed Support & Remote Support

Choose your Plan Today

a Comprehensive solution that delivers cost-effective IT support to suit any business. Designed for SME businesses, these services provide our clients with the IT infrastructure and cost-saving measures usually reserved for large corporates.

Our on-site & remote IT support contract gives you peace of mind and removes wasted business time, all at a fixed monthly price. We will manage your day-to-day IT needs without the hassle and expense of running an in-house IT department.

HARDWARE
REPAIRS

Enhance hardware performance and reduce downtime through rapid hardware repairs, ensuring uptime and proactive workflow.

NETWORK
MAINTENANCE

Enhance your network's abilities with proper network configurations and network security to increased work performance.

SERVER
MAINTENANCE

Make certain your servers are performing efficiently through constant software and hardware monitoring systems to reduce downtime and with data replication to reduce the risk of data loss.

SUPPORT
QUERIES

Professional and expert support to keep you up and running, whether it be immediate remote support or a site callout our tech team is here for you always.

COMPUTER MAINTENANCE

Enhance desktop performance and reduce downtime through regular computer maintenance, ensuring updated and proactive IT management.

Remote Support

Choose your Plan Today

Startup Company

R499 / month
  • 1 - 3 Computers
  • 1x hours calls
  • 1x Hour Remote Support
  • 2hr Support Response
  • Priority Support

Small Company

R799 / month
  • 4 - 8 Computers
  • 2x hours calls
  • 2x Hour Remote Support
  • 2hr Support Response
  • Priority Support

Medium Company

R999 / month
  • 9 - 15 Computers
  • 3x hours calls
  • 3x Hour Remote Support
  • 2hr Support Response
  • Priority Support

Large Company

R1799 / month
  • 16 - 30 Computers
  • Unlimited calls
  • Unlimited Remote Support
  • 1hr Support Response
  • Priority Support

Enterprise Company

R2399 / month
  • Unlimited Computers
  • Unlimited calls
  • Unlimited Remote Support
  • 1hr Support Response
  • Priority Support

Added Benefits Included

REDUCED HARDWARE
REPAIR COSTS

Enhance hardware performance and reduce downtime through rapid hardware repairs, ensuring uptime and proactive workflow at lower rates.

REDUCED RATES ON ADDED SERVICES

Running out of Calls and remote support services? Get reduce rates on added hours before you run out and get up to 40% off on services.

REDUCED HARDWARE RATES

Planning to buy a new Computer, Laptop, printer or any IT related hardware, give us a call first to give you the best prices on new hardware.

REDUCED CALL OUT FEES

Professional and expert support to keep you up and running, whether it be immediate remote support or a site callout our tech team is here for you always.

Managed Support

Choose your Plan Today

Startup Company

R799 / month
  • 1 - 3 Computers
  • 1x Call Outs
  • 1x hours calls
  • 1x Hour Remote Support
  • 1x Hour on-site Support
  • 2hr Support Response
  • Priority Support

Small Company

R1399 / month
  • 4 - 8 Computers
  • 2x Call Outs
  • 2x hours calls
  • 2x Hour Remote Support
  • 2x Hour on-site Support
  • 2hr Support Response
  • Priority Support

Medium Company

R2199 / month
  • 9 - 15 Computers
  • 4x Call Outs
  • 3x hours calls
  • 3x Hour Remote Support
  • 4x Hour on-site Support
  • 2hr Support Response
  • Priority Support

Large Company

R2799 / month
  • 16 - 30 Computers
  • 8x Call Outs
  • Unlimited calls
  • Unlimited Remote Support
  • 8x Hours on-site Support
  • 1hr Support Response
  • Priority Support

Enterprise Company

R4999 / month
  • Unlimited Computers
  • 12x Call Outs
  • Unlimited calls
  • Unlimited Remote Support
  • Unlimited on-site Support
  • 1hr Support Response
  • Priority Support

Added Benefits Included

REDUCED HARDWARE
REPAIR RATES

Enhance hardware performance and reduce downtime through rapid hardware repairs, ensuring uptime and proactive workflow at lower rates.

REDUCED RATES ON ADDED SERVICES

Running out of Calls and remote support services? Get reduce rates on added hours before you run out and get up to 40% off on services.

REDUCED HARDWARE RATES

Planning to buy a new Computer, Laptop, printer or any IT related hardware, give us a call first to give you the best prices on new hardware.

REDUCED CALL OUT FEES

Professional and expert support to keep you up and running, whether it be immediate remote support or a site callout our tech team is here for you always.

MONTHLY ON-SITE VISITS

With Monthly on-site visits it will give you peace of mind that hardware performance will be on high standards, monthly security checks, hardware checks and recommendations on improving reliability and speed all included.

REDUCED NETWORK
INSTALLATION RATES

Reduced rates on all related network installations or moving a network point to a different location. We support Computer/server, WiFi/access points and VOIP telephone systems.

FULLY KIT COMPUTER ALLOWANCE

When one of your computers are in for repairs by us, we do offer fully kit computer rentals, ensuring uptime and proactive workflow at reduced rates.

NPO & SCHOOLS GET REDUCED RATES

A helping hand from our side. If you are a registered NPO or government/private school we offer reduced monthly fees on all managed support packages.

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